Terms of Service

Terms of Service

Terms and conditions are subject to change without notice. We recommend clients check our website for updated information before placing your order. 

 

Required Order Information

Custom imprint orders will not begin processing until artwork and sales orders are approved and payment terms are followed.

Payment Terms

We require payment in full before designs and printing will begin.

Estimates

Estimates provided by CYA Apparel or Design By Crystal expire 30 days from the date they were created.

Sales Orders

Once you accept our estimate it will be converted into a sales order. Your sales order will provide you with the details of your order. Sales orders must be signed or approved via email before your order will begin processing.

Mockups

A design mockup will be provided by email for approval and further editing and instructions. Mockups must be signed or approved via email before your order will begin processing.

Design Submission

All designs submitted by customers must meet the requirements of CYA Apparel.

Imprint Size

The imprint size will be noted on the design mockup. Designs will be sized for the smallest sized garment within an order. Ex: An order contains both youth and adult sized garments that are to receive the same imprint. The imprints will be sized for the smallest youth sized garment. Imprint designs will not exceed 12″ x 15″.

Imprint Placement

The imprint placement will be specified on sales order and design mockup. Precise location will slightly differ on each garment.

Bulk Order Discounts

An order is considered bulk when it is 5 or more of the same imprint design. A discount will be based on the number after 5 and only on the like design total, not any additional items purchased at the time, unless another bulk number of items is ordered of another imprint.

Order Turnaround 

Most imprinted apparel orders are completed in 10-12 business days from customer deposit and both sales order and design mockup approval. This does not include company holidays, days in transit or custom art time. Customers who supply their own products please be aware that your orders may be subject to slower turnarounds if your garments do not arrive within 72 hours from placing the order. Special orders requiring individual bagging, custom finishing and or special effect imprints may require a longer turnaround.

Rush Orders

We do accept rush orders when we are capable of producing them. Please ask a sales associate before assuming we can provide you with this service. You may not cancel a rush order once your order is placed. Additional fees may be assessed for rush orders.

Change Orders

Change orders are generally not accepted once an order is approved. Ex: A day after you place your order you decide you would like to change designs, garment colors, garment quantities or garment sizes. In the event management accepts your change order, your scheduled due date will also change and you may incur extra charges. These charges may include but are not limited to shipping, design, and general processing.

Copyright

Any and all designs or otherwise we provide is the property of CYA Apparel. Selling or distributing of such without our permission is and will be considered Copyright Infringement.

Cancellations

Cancellations of approved orders will be subject to any fees incurred in processing your order. Rush orders may not be canceled. All cancellations must be made by written request. If production has already been started, cancellation or refunds may not be permitted.

Returns / Refunds

Defective or misprinted items may be returned for a full refund within 48 hours from receiving them. Ex: Customers garment has a stain from garment factory on it. This does not include defective or misprinted items supplied by customers. All returns and refunds must be approved by management. There will be no refunds on custom printed and designed garmets. We have the right to refuse any printed items. Refunds will not be approved on customer supplied items.

Spoilage / Vendor Defects

CYA Apparel will not be held responsible for spoilage up to 2% for orders over 144 units or 5% for orders under 144 units. Percentages are based on number of imprints rather than number of garments. Exact Quantity orders are not available. In the event your orders require exact quantities we encourage you to purchase extra pieces. Imprints on flawed items supplied by customers will be billed. Extra production time will be needed in the event we need to replace any items. CYA Apparel will not be responsible for damages such as profit loss on spoiled or defected products. We can not replace customer supplied nor refund the cost of items from vendors that we do not do have accounts with. Ex: Retail Stores. Any customer supplied items such as these are supplied at the customers own risk. We highly encourage our customers to purchase products from us.

Handling 

Customer supplied garments that require extra handling such as tagged garments or individual bagged garments may be subject to an additional handling fee. This fee will be added to final invoice.

Drop Shipments

Drop shipments must be labeled with corresponding purchase order. COD’s will not be covered by receiver.

Packaging

CYA Apparel will provide packaging.

Shipping

We ship all orders UPS Ground or USPS Ground unless rush services or customer pick-up is preferred. Customers are responsible for the cost of shipping. Shipping prices will be determined at the time of ordering and will be added to the order invoice.